wOw.lk is Sri Lanka’s leading online eCommerce platform - offering a wide range of products and services to let users find what they wish to buy within seconds. The website provides users the most relevant results for search terms, bringing together products and services across several eCommerce portals. Users are able to filter & narrow down search results based on preference, contact sellers, buy the product online and get it delivered to their home or office. It’s that easy!
wOw.lk primarily offers two types of products:
Browse through the sections on our website to find what interests you. If you don't see what you're looking for, use the search feature. If you are still unable to find what you are looking for, please contact us and we will do our best to get it for you.
Once you’ve entered the product or service that you are looking for in the search bar, click on the Search button and you will be shown a list of results.
A number of filters will be visible to the left of the search results page, with different options that will help you narrow down your results.
Example: If you’ve searched for "digital cameras" and you wish to see products that are only from the brand Sony, click “Choose more” under Brand and select Sony. This will display an array of Sony digital cameras from different retailer websites.
The product should be returned in its original condition - undamaged, with packaging and other material (catalogues, etc.) that came with the product.
If you have purchased from wOw Mall, a 1:1 replacement on products is offered for selected products.
We accept returns on all products except the following (due to extenuating factors or due to stipulations by merchants/partners): Food, Perishable Items, Clothing, Vouchers from Daily Deals, Event tickets or Travel Deals/Bookings.
As part of our policy, the refund for the returned product will be made via the original payment mode that was used to place the order. Example: If the product was purchased via Credit Card, the charges will be reversed. However if you prefer, we can add the refund as credit to your wOw.lk account to assist with future purchases. If you prefer this method, please inform the Customer Care agent handling your request of your preference.
The refund process takes approximately 2 weeks to complete.
Warranty offered by merchants apply as per terms and conditions of each specific merchant. You must read the product descriptions to understand the warranty terms that apply for each product on the site. Some products are covered by a wOw.lk warranty. Please note that this type of warranty only covers repairs.
You can browse or search sections of wOw.lk without registering an account. However if you want to make a purchase or post an advertisement on the Classifieds section, you must register for an account or log in to your account.
There are several advantages of becoming a registered user on wOw.lk. These include earning credits for your purchases, the ability to save your delivery/billing details and also gaining eligibility for extra special offers that are sent out to the member database.
Click on the Forgot Password link on the log in page and follow the instructions. You can also call us on our hotline or email us at firstname.lastname@example.org and request for a password change.
There are no limitations to being able to shop on wOw.lk
No. Credit cards are merely one of the many payment methods that we offer to assist in a hassle-free purchase experience..
If the warranty is supplied by wOw.lk, the claim should be addressed to wOw.lk. However, in instances where the product is supplied with a merchant warranty, the claim should be addressed to the merchant.
Please contact wOw.lk via phone, email or social media and our customer care team will assist you to get the required information. You may also visit us at our office and have customer care assist you.
Yes. Customers must carefully read through the terms and conditions of the deal, product or service. Only after you have read and understood the terms and conditions and are in agreement with them, should you click on the Buy button. At this point you will also be required to confirm that you have read and understood the general terms and conditions applicable for the site in order to continue with your purchase.
Yes. We do our utmost to ensure that all sourced brands are genuine. If you encounter a purchase that is not genuine, we will refund you in full for that product.
Please contact wOw.lk via phone, email or social media and customer care will assist you to rectify the issue.
Delivery charges are subject to change without prior notice. However, all current delivery charges applicable to an item are displayed on the checkout page. If the charges increase after your purchase, you will not be billed the extra amount. You can also view the current delivery charge by clicking the link below.
Delivery periods vary from product to product. Please refer to the product detail page for further information.
Click on the delivery policy of each product to view the delivery areas available.
Please contact wOw.lk immediately. However, please keep in mind that your order may have already been picked up by a family member, the building owner or may be at a reception desk
A package may not have been delivered due to one of the following reasons:
Credit & Debit Cards (Master/VISA/AMEX): You will be directed to the Payment Gateway operated by our bank to process the payment. Please note that we do not save your credit card details on our servers.
Visa Debit Cards - Please ensure that the issuing bank has not blocked e-transactions for your card. If e-transactions are blocked, you must contact the bank and authorize the card for e-transactions.
eZ Cash - Use your Dialog eZ Cash account to complete your purchases quickly.
Dialog Add-to-Bill - This feature enables you to add the cost of the product to your Dialog mobile phone bill. (Please note that the customer must have a prepaid or postpaid Dialog mobile number. Transaction validation is subject to credit check and verification. Also some corporate mobile connections might be blocked from using this service.)
Cash on Delivery - This payment method is only applicable to products below Rs.10,000/=. The COD facility is available for selected products only. Please refer the product page for more information.
Pay Cash at the wOw.lk Head Office / Any Dialog Outlet / Any HNB Branch - This method temporarily reserves the item for you for 24 hours.* However, you must complete the transaction by visiting the wOw.lk office, a Dialog branch or any HNB branch within that period. (*As stated before, the Pay Cash option functions on a 24 hour cycle. This cycle begins each day at 12 noon and lasts till 12 noon the next day. Payments for orders made within this period have to be completed within this period to avoid cancellation).
Yes, on selected credit cards only. Please call us on our hotline or email us at email@example.com for more information.
Credits will be added to the customer's account according to the incentive program applicable for each purchase.
Credits - After signing in to your account, you will be able to see the number of credits available. Follow the instructions on the checkout page to redeem your credits.
Please ensure that your mobile number is verified with the account in order to redeem credits.
If you cannot complete the transaction via credit cards (Declined/Error) please contact the card issuing bank.
If you are using a debit card, please check with the card issuing bank if "e-commerce transactions" have been enabled on the card.
If the issue is with Add-to-Mobile Bill, post-paid users should check their credit limit and prepaid users should ensure that enough credit is present in their prepaid account.
For any other issues please contact Customer Care at wOw.lk.
If the delivery has not taken place, please contact wOw.lk immediately to cancel your order.
wOw.lk also provides a 14 day return policy for products below Rs. 10,000/=, so if you are not satisfied with the product you may choose to return it. Please refer to the Return Policy stated elsewhere on this page.
No Refund policy is available for Daily Deals.
You can safely enter your entire credit card number via the secure server (https) provided by banks, which encrypts all submitted information. This information is not visible to wOw.lk, merchants or any other party. This guarantees your security whilst allowing us a way to track your order.
The wOw showroom is presently located at 176/1, Thimbirigasyaya Road, Colombo 5. You may pay us a visit to talk to our showroom staff and see our showroom products first-hand.
Digital Commerce Lanka (Pvt) Ltd.
176/1, Thimbirigasyaya Road, Colombo 5
wOw.lk is the pioneer and #1 ecommerce operator offering the most trusted online shopping experience in Sri Lanka. Choose from an enticing range of the world's most popular brands in categories such as white goods, electronics, lifestyle, gadgets, mobile phones, laptops, household items, fitness equipment and much more to suit your preference and style. We strive to offer you the very best deals, real value - including secure payment options, island-wide delivery, genuine warranty, and excellent after sales services.
Digital Commerce Lanka (Pvt) Ltd (brand wOw.lk) is a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka’s largest mobile telecommunications provider - a public quoted company (DIAL) in the Colombo Stock Exchange.
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