TERMS & CONDITIONS
"wOw.lk" means the website owned and managed by Digital Commerce Lanka (Private) Limited (DCL)
TERMS & CONDITIONS
Use of content
You may not:
Liability for content
Liability for third party content
Exclusion of liability
Monitoring / recording of communications
COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
All orders are subject to confirmation from DCL and have upper limit of LKR 100,000 per order. A staff from Customer Experience will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation.
Any variation in upper limit is at the discretion of DCL.
Unavailability of Product / Product Out of Stock
Inventory of all products advertised on wOw.lk are not managed or maintained by wOw.lk. wOw.lk only acts as an intermediary between the customer and the supplier for such products. These products may not be available (run out of stock) from time to time due to overselling by the suppliers, however the product may be available for purchase on wOw.lk if the supplier has not promptly informed us of the fact that the product is unavailable for them to supply us. In such circumstances wOw.lk does not accept any liability whatsoever.
In the event of a stock unavailability, wOw.lk will inform the customer within 3 working days, [P1] and the payment can be refunded within 10 working days.
Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.
Placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have commenced delivery after the supplier has released the product.
Out of stock / Tickets & Events
Hotel and ticket bookings are subject to hotel and event partner confirmation.
Vouchers once bought are non-refundable, not exchangeable for cash and cannot be reused.
By participating in this Live Chat, you agree to these terms and conditions applying to your use of the Live Chat. These terms and conditions of use apply to wOw website, and to any similar features that may be implemented on this website from time to time, including (but not limited to) any bulletin boards or chat rooms.
These terms and conditions of use may change from time to time. You are requested to review them regularly in order to apprise yourself of any changes that may occur.
The Live Chat is intended for the exchange of information between, and points of view of, wOw.lk staff and these are the points of view and statements, opinions or questions of those individuals.
To the extent permitted by law, wOw.lk will not be liable for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via Live Chat.
You agree to indemnify wOw.lk in relation to any loss or damage incurred by them as a result of your use of this website and Live Chat in contravention of these terms and conditions.
Live Chat is provided to all users of this website to receive assistance in relation to the navigation and use of the website. Use for any other purpose is prohibited. Live Chat is not provided for the purpose of assisting Users in the selection of or advice on a wOw product. Users will not give or attempt to give customer personal data when using Live Chat.
wOw.lk will endeavor to provide access to Live Chat but no warranty is given by wow as to the availability of the Live Chat service. wOw.lk may terminate the Live Chat service at its own discretion without notice.
Without limitation on wOw's rights to terminate the Live Chat service at its own discretion, inappropriate use of Live Chat will result in access being revoked by wow.lk.
Products available for immediate pickup
In relation to ,the products available for immediate pickup, the Customer may opt either for pick up from DCL or for delivery. The delivery of the product is performed by DCL or a courier appointed by DCL as an additional service subject to the delivery terms.
The title of, the products available for immediate pickup, shall pass to the Customer at the time of the payment.
Delivery of Products
Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by DCL. Delivery time is generally 2 to 5 business days, however times could vary depending on the supplier and DCL cannot be held liable for any delays. Further, DCL cannot be held liable for any delays by the courier companies.
Refunds & Exchanges
Refunds for change of mind will not be accepted.
Products/ services under daily deals are limted time and limited stock promotions that once ordered and paid are non-refundable. The voucher issues when you purchase the product/ service must be utilized (redeemed) during the validity period of the voucher. DCL is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.
All refunds are processed within 2-3 working days by DCL (processing times shown in table below). Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which DCL cannot be held liable.
3 days to process
3 days to process and 2 days to get realize
Back to Card (V/M & Amex)
3 days to process and 4 days to get realize
3 days to process and 2 days to get updated
eZ cash refunds
2 days to process and 2 days to get updated
DCL attempts to be as accurate as possible. However, DCL does not warrant that product descriptions or other content of any product/ service is accurate, complete, reliable, current, or error-free. If a product/ service offered by DCL is not as described, you may immediately contact our customer support at firstname.lastname@example.org or call us on our hotline, and DCL at its' discretion shall provide you with a replacement/ alternative product for same value or provide you with a refund.
Showroom The wOw Center
No 498, Galle Road,
Colombo 06. (Opposite HSBC)
Corporate Office Digital Commerce Lanka (Pvt) Ltd.
1st Floor No 275, Nawala Road,
wOw.lk is the pioneer and #1 ecommerce operator offering the most trusted online shopping experience in Sri Lanka. Choose from an enticing range of the world's most popular brands in categories such as white goods, electronics, lifestyle, gadgets, mobile phones, laptops, household items, fitness equipment and much more to suit your preference and style. We strive to offer you the very best deals, real value - including secure payment options, island-wide delivery, genuine warranty, and excellent after sales services.
Digital Commerce Lanka (Pvt) Ltd (brand wOw.lk) is a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka’s largest mobile telecommunications provider - a public quoted company (DIAL) in the Colombo Stock Exchange.
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